FAQ
CERAMICS
All ceramics are handcrafted in Los Angeles, CA and are considered perfectly imperfect… meaning, each piece is completely one-of-a-kind. I inspect each item before shipping for any possible leaks, chips, and or cracks. Any major “defects” will be made clear in the description of the item and priced accordingly. Ceramics are not eligible for returns or exchanges. Alexandra Gibbs is not responsible for any marks left on surfaces that vessels may leave.
Commissioned pieces are subject to longer production times due to the intentional process in which they are created. All sales are final. I do not accept returns, exchanges, or cancellations of commissioned items at this time.
SHIPPING
All shipping fees are automatically calculated upon checkout. Orders are processed and shipped from Los Angeles, CA every Friday. Once your order has been shipped, you will receive a shipping notification. Shipping times may exceed the estimate due to factors outside of our control. Buyer assumes all responsibility once the order has left our premises.
Alexandra Gibbs is not responsible for lost or stolen packages.
Local Los Angeles pick up is available and will be arranged once your order has been placed.
International Shipping is not available at this time.
DAMAGED ITEMS
Should your package arrive damaged please submit a claim within 5 days of delivery via email at alexandraDgibbs@me.com. Please provide your order number and photos of the damaged item and I will work with you the rectify the situation.
TERMS
The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Alexandra Gibbs’.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
All prices stated on the website are in United States Dollar (USD).
All sales are final. Exchanges and cancellations are not permitted.
Thank you for supporting my small business!